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When your human finally understands you

January 30, 2022

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I crocheted Mewtwo and Mew

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We Want To Hear From You By Andrea Buffa It’s budget season! Every two years, the SFMTA develops a consolidated budget to guide the agency’s decisions about where to focus our funding to best meet the transportation needs of all San Franciscans. We’re developing a budget that’s designed to support San Francisco’s economic recovery, increase transportation equity, protect the environment and keep the agency on sound financial footing. We presented the base budget (projected revenues and expenditures for the next two years if we made no changes and continued our current policies) to our Board of Directors in early February to get their feedback and are now seeking input from the public. Your feedback will help us understand what to change in our base budget: which investments are most important to San Franciscans and which new revenue sources you think we should pursue. We’re considering both fare increases and decreases as well as changes to parking fees. The Cit...

Muni Love: How Your Praise Reaches Our Teams

Muni Love: How Your Praise Reaches Our Teams By Glennis Markison Celebrating our operators at an awards ceremony. This Valentine’s Day, we’re celebrating Muni love. We all know it when we feel it. An ordinary trip takes a turn. Something wonderful happens, and you’re suddenly filled with hope and gratitude. You just can’t wait to tell somebody. Today, we’ll share what happens when you tell us! We'll explore how positive feedback reaches our teams and the impact it makes. We’ll also reveal what kind of praise we got the most in 2023. And, in case you have a story of Muni love to share down the line? We'll cover how to get in touch. Getting positive feedback means a lot to our staff. When you submit praise for Muni staff, our customer service team works hard to route your message. They tag the note as “praise” and use vehicle numbers and other info to identify who earned it. They send the note to ...

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When your human finally understands you

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